Your privacy is important to Jade Transport Ltd. (“Jade Transport Ltd.”, “we”, “us”, and “our”). We have adopted this Privacy Policy to ensure that personal information in our control is protected by appropriate means. We regularly assess ourselves to ensure that customer privacy is respected. We conduct business in a manner that fulfills our commitment to privacy.
Our most important asset is your trust. Keeping your information secure is a top priority for Jade Transport.
Definitions
Cookies – A message given to a web browser by a web server. The browser stores the message in a text file. The message is then sent back to the server each time the browser requests a page from the server.
Clear GIFs – Typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a website. The use of a clear gif allows the site to measure the actions of the visitor opening the page that contains the clear gif.
De-Identified Data – Information that does not identify an individual and with respect to which there is no reasonable basis to believe that the information can be used to identify an individual.
Customer – A person receiving or registered to receive Jade Transport’s products and Services.
Personal Information – information about an identifiable individual. Jade Transport collects and stores the following types of Personal Information: name, address, phone number, financial information for payments and email address.
Service or Services – Jade Transport’s products, deliverables, services, and website(s) (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by the user. Any new features that augment or enhance the foregoing shall be considered a Service and subject to this Privacy Policy. The Services include any Services available or accessed through Jade Transport’s third-party vendors and business partners.
Why We Collect Information and How We Use It
Registration Information. When you purchase our Services we collect Personal Information, which may include your name, shipping address, and contact information (e.g. email, and phone number).
Self-Reported Information. You have the option to provide us with additional information about yourself through surveys, forms, features and applications.
Web Behavior. We may collect your personally identifiable information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, etc.) to provide our Services and to improve the Services we provide to you.
Other. We continuously work to enhance our Services with new products, applications and features that may result in the collection of new and different types of information. We will update our Privacy Statement and/or obtain your prior consent as needed.
As we continue to develop and grow, we may buy or sell parts of our business. As an important part of our business includes the relationships with our customers, employees and contractors, personal information would generally be one of the assets which would be transferred or transitioned to a third-party purchaser.
We may collect anonymous/non-personal information and business information or render anonymous information we have about you. Because this information is no longer Personal Information, it is not governed by this Privacy Policy.
Payment
For customers who use our Services, payment processing is provided by PayPal.
Types of Information We Collect
We only collect your personal information if you voluntarily submit the information to us when using our Services. Typical information we may collect includes:
- Email address for the purpose of subscribing to email notifications; and
- Full name, mailing address and payment information for purchasing and shipping items from the online store.
We will limit the collection and use of personal information to that which we believe is necessary for the purposes we have identified to you, including without limitation, the purposes identified above, using means which are fair and lawful. Although we will collect your personal information primarily from you, we may also collect it from external sources.
The Jade Transport Ltd. Website
Like many other websites, we automatically collect certain non-personal information regarding website users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your internet service provider, the date and time you access our website, the internet address of the website from which you linked directly to our website, the operating system you are using, the sections of our website you visit, the website pages read and images viewed, and the content you download from our website. Our website uses “cookies”, a technology that installs a small amount of information on a user’s computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of our website. We may allow other companies to use cookies, or use electronic images (e.g., Clear GIFs) that allow a website to count users who have visited that page, to access certain cookies, track the activities of visitors, help us manage content, and compile statistics about usage among other things. We and our third-party service providers also use Clear GIFs in HTML e-mails to our customers to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded. We also may use cookies or log file information to: (a) store information so that you will not have to re-enter it during your visit or the next time you visit the Website; (b) provide custom, personalized content and information; (c) monitor the effectiveness of our marketing campaigns; (d) monitor aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) track your entries, submissions, and status in any promotions. You may choose to decline cookies if your browser permits, but doing so may affect your use of our Services and your ability to access certain features or engage in transactions through our website.
Third-Party Services
We use third-party services to understand how our users interact with our Services, improve the user experience, and provide our customers with more meaningful content.
We may use analytics to evaluate and improve our Services. These entities may use Cookies and other tracking technologies. We do not share your Personal Information with these third parties.
Third-Party Vendors and Business Partners
You may be using or accessing our Services through a third-party vendor, a third-party social media page (including, without limitation, Instagram, Facebook, and Twitter) or one of our business partners. Your use of our Services, whether directly through us or through one of these third-parties, is governed by this Privacy Policy. We may provide additional notice or ask for your consent if we wish share any collected information in a manner materially different than discussed in this Privacy Policy.
These Third Parties may have their own, possibly different, terms or policies relating to your use of the Services. We encourage you to read any applicable terms or policies.
A Word About Sharing Customer Information
To protect the privacy of our customers, we will not sell or provide personally identifiable information to a third party without your consent. We will never contact you with marketing material without providing you the option to unsubscribe.
We may be required by law to disclose or provide access to your Personal Information (including, but not limited to, laws, regulations, court orders, warrants, and subpoenas).
Safeguarding Information
We protect Personal Information against loss or theft, unauthorized access, disclosure, copying, use, or modification with security safeguards appropriate to the sensitivity of the information. Our safeguards vary depending on the information’s sensitivity, amount, distribution and format of the information and the method of storage. We use a variety of security technologies and procedures to help safeguard your personal information. All security measures are appropriate to the sensitivity level of your information. Our safeguards include (a) physical measures, such as restricted physical access to our information system; (b) organizational measures, including limiting access on a “need-to-know” basis; and (c) technological measures, including the use of passwords and encryption.
We will permit only authorized employees and contractors, who are trained in the proper handling of customer information, to have access to your personal information. Employees and contractors who violate our Privacy Policy will be subject to our disciplinary process.
We are responsible for all personal information in our control. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
Children’s Information
We do not knowingly collect personal information from children. The content of our Services is not intended for, or directed to, children. If you are under the age of majority in the jurisdiction from which you access the Services or the jurisdiction in which you are ordinarily resident, please do not use or access our Services at any time or in any manner.
Withholding Consent
Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of your personal information, or you may withdraw your consent to our further collection, use or disclosure of information at any time in the future by giving us reasonable notice. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with some products, services or information which may be of value to you.
For the purpose of using our Services, some information is required in order for our Services to function. If the information is not provided, we, either directly or through a third-party vendor or business partner, will not be able to provide you with our all or some of our Services.
Retention Policies
We retain personal information only as long as it is required for the reasons it was collected. The length of time personal information is retained varies depending on the purpose for which the information was collected. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes it has been collected we will destroy, delete, erase or convert your information to an anonymous form.
Keeping Information Accurate
We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when prohibited by law) and how to notify us about errors which we will correct as necessary.
How to Find Out What Information We Have About You
Write to our Privacy Officer at the address below, if you have any questions concerning the information we have in your file or about our information practices. To obtain certain information that we have on file for you, you must specify the information you are interested in. If you believe any of our information is incorrect, we’ll investigate it and correct it as required.
All requests and notification applicable to Jade Transport must be made to our Privacy Officer, including opt-out requests, access to information requests, and reporting incorrect information:
Name: David Dyck
E-mail Address: info@jadetransport.com
Phone Number: 204-817-1655
The best time of day for us to call you: 9:00am – 4:30pm CST
If you are requesting information, specify the information you are interested in.
If you are writing to exercise your opt-out rights, specify whether you are opting out of our sharing information with affiliates and/or from our marketing lists.
Amending this Policy
We may amend this Privacy Policy at any time and such change will become effective upon us making our updated Privacy Policy available on our website. We may, at our discretion, also contact customers directly to advise them of any changes to this Privacy Policy.